... my mom does not know if cry or laugh with our computer-internet-problems!
Hugo checked the laptop and he did not find anything wrong with it. So, my mom brought it yesterdad and when she tried to work on it... it was still veeeeery slooooooow.
She called the internet company's service area and after serveral instructions they found the problem...
This was the problem. The micro-filter that is fixed to the phone connection. This small thing made us going crazy! They told my mom that we could use the internet without it but we need to get a new one... soon.